Media Services Technician

Website Take 1 Ltd

Take 1 requires a full time Media Services Technician to ensure that all incoming and outgoing media assets are processed accurately and in a timely manner to help ensure the smooth running of the various production areas (Transcription, Access Services, Translation and Localisation). To assist with production troubleshooting and development of new processes and workflows. Role can be based in our Head Office in Cranbrook, Kent or remote.

Media asset management tasks, including:

Compressing and converting of client digital media assets
Quality checking incoming media and other assets from clients

Logging of work items onto database (cross referencing instructions with booking forms and protocols)

Providing first line technical support to Take 1’s operational teams in relation to any client deliverables and system issues.

Providing support for vendors, freelance resource and clients to troubleshoot any issues they are experiencing.

Assist with approving completed transcription assets to check they meet all client specifications.

Assist with responding to client and freelance resource queries regarding ongoing jobs in a professional and helpful manner.

Potential sharing of ‘Out of Hours Emergency Response’ cover and availability to work outside original scheduled hours occasionally.

Requires skill set:

  • Excellent IT skills including ability to learn new software/programmes quickly; proficiency in Word & Outlook; and experience of Admin systems and Excel preferred.
    Excellent spelling, grammar and attention to detail.
    Proven customer service skills.
    Excellent organisational skills.
    Ability to think quickly, multi-task and keep calm under pressure.
    Self-motivation and proven ability to work on own initiative.
    Flexible team player.
    Knowledge of cloud-based media workflows an advantage.
    Knowledge of media asset management, broadcast and/or digital video technology an advantage.

To apply for this job please visit