Global Translation Executive (Coordinator)

EMS Broadcast

A great opportunity to join our client, a dynamic international business consultancy as a GTS Executive in the Global Translation Services department.

This role is responsible for receiving languaging client orders, assigning relevant resources, efficient prioritisation and hitting deadlines.

This role would suit a candidate with experience both of translation and languages and/or content operations/language operations administration and looking for a career move.

This hybrid role requires in-office work (Central London) for 2 days of the 5 day week.

Working within the Global Translation Services department, this role is responsible for receiving client orders, assigning relevant resource, efficient prioritisation and deadline management across a wide range of language operational requests.

This role oversees the end-to-end language process and plays an active part in troubleshooting operational issues. This role is also responsible for maintaining data-integrity of the order scheduling system, translation memory tool and will be required to post content directly to client’s websites. This role will follow department standard operating procedures (SOPs) across workflows.

This is a client-facing role dealing with customers globally, with varied requirements, in a fast-paced environment. The role ensures a high level of customer satisfaction, working with the regional translators to complete orders on time and to a high quality specification.

As part of a collaborative close working team, this role will have the opportunity to influence the success of this customer focused service team contributing to ideas, client service offerings and operational solutions with a continuous improvement mind-set. Understanding the business of clients and creating best in class service.

Responsibilities

  • Provide excellent customer service levels to global clients.
  • Build relationships with clients, ensuring professional and customer focused communication at all times.
  • Receiving of translation orders and effectively scheduling resources ensuring deadline dates are met, prioritisation is correct and editorial requirements understood by the translator. Following department SOPs at all times.
  • Working with translators on resource capacity planning and troubleshooting administration queries.
  • Actively managing external third party vendors for translation work as required.
  • Ensuring vendor performance meets expectations and reporting on service levels as required.
  • Keeping the scheduling system and repository data accurate, ensuring relevant information is kept up to date avoiding translation duplication.
  • Upholding data integrity of internal systems such as Easy Redmine and memoQ.
  • Uploading legacy content to memoQ and posting content onto WordPress for clients, focusing on quality and accuracy.
  • Able to support large scale projects in addition to daily BAU tasks, with the ability to adapt to new business requirements.
  • Keeping aligned to customers, understanding their operational needs and work schedules.
  • Escalating issues appropriately and swiftly.
  • Potential opportunity to provide quality control on tasks, should language skills be relevant.

 

Requirements

This is a content/language operations/coordinator type role so a customer service/vendor management mind-set, ability to ‘get things done’ and being highly organised is key.

  • Experience in working within a language operation or relevant field is a strong advantage.
  • Professional level verbal and written communications skills.
  • The ability to use own initiative, to pre-empt potential problems and find solutions.
  • Strong communication skills and a diplomatic demeanour.
  • Able to juggle multiple customer requests at one time.
  • Good interpersonal skills, great team player with collaborative approach.
  • Attention to detail essential.
  • The ability to prioritise in a time-pressured environment.
  • Flexible approach and the aptitude to adapt to different demands.
  • Proficient in Microsoft Office and/or various software.
  • Additional languages would be an advantage.

This is a permanent role with a substantial package of benefits.

It will be on a hybrid basis with at least 2 days in office one being Tuesdays for team meetings etc.

Our Client and ourselves at EMS are committed to Diversity, Equity & Inclusivity in our workforce, maintaining a courteous work environment that recognizes the dignity and worth of each employee and respecting the individual needs of employees and are equal opportunity employers.

To apply for this job email your details to adrian@ems-tp.com