Enterprise Account Manager

Multi award winning managed hosted solution provider base is seeking an Enterprise Account Manager.

This is a fantastic opportunity for a media workflow expert, looking to advance their career in the high-growth cloud and Software-as-a-Service market. We are seeking an experienced Enterprise Account Manager to join our team and help drive the growth of our fast-growing company. As an Enterprise Account Manager, you will be responsible for managing and expanding relationships with large-scale customers. You will work closely with our sales, marketing and customer success teams to identify opportunities for upsell and cross-sell, and you will play a key role in ensuring customer satisfaction and retention.

Responsibilities:

• Be a base solutions expert and evangelist, mastering media workflows in the cloud
• Develop and execute account plans to drive growth and revenue across key enterprise accounts
• Build and maintain strong relationships with key decision makers with your assigned accounts
• Identify and pursue new business opportunities within assigned accounts
• Act as a primary point of contact for assigned accounts, responding to their needs and addressing any issues that arise
• Collaborate with cross-functional teams, including sales, marketing, customer success, professional services, and engineering to ensure that customer expectations are exceeded
• Monitor and analyse customer data to identify trends and opportunities for growth and platform usage optimisation
• Ensure customer satisfaction and renewals by proactively addressing any customer concerns
• Stay up-to-date with industry trends, competitor activity, and customer needs

Skills and Attributes:

• A great people-person with a hard-working, can-do attitude, always looking to learn and progress
• 5+ years of experience working in the media industry, in either a technical customer-facing or account management capacity, preferably with cloud and SaaS knowledge
• Proven track record of successfully managing and growing large, complex accounts
• Strong understanding of the enterprise landscape and the ability to articulate the value of our solutions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with key stakeholders
• Ability to think strategically, identify opportunities, and develop creative solutions to drive growth
• Self-starter with a strong work ethic and the ability to work independently in a fast-paced environment

Benefits:

• Company (EMI) Share Options Scheme
• Employer Contribution Pension Scheme
• Staff Savings Benefits Scheme (Sodexo)
• Professional Training
• 25 days holiday PA + Public Holidays
• Central London Office

About base

base is on a mission to democratize cloud services for all businesses that work with digital media files.

base centralises vast digital media libraries into one, removing the confusion and complexity of multiple clouds and software tools. Working with base businesses can manage, collaborate and deliver global projects cost-effectively.

base provides solutions to store, process, manage, create and deliver large-scale digital media content online, from anywhere. base experts identify and implement a variety of solutions, including both hybrid and full-cloud workflows. base provides award-winning cloud services to a range of clients across multiple industries, including global online video brands like LADbible Group, cutting-edge sports such as EXTREME E and prestigious film and broadcast studios including Twickenham Film Studios and Narrative Entertainment.

The culture at base is a core aspect of the business. The following values underpin the day-to-day working culture at the company:

• We are brave
• We are ambitious
• We are honest
• We are empathetic
• We are entrepreneurs

Application Process:

We would love to hear why you want to work for base and what you will bring to the table. You can upload a cover letter on our website and tell us a bit more about you, your interests, and your experience. Head to the Join Us page for all the information you need. Alternatively, please email your application directly to careers@base-mc.com.

If you are successfully short-listed for interview, one of our team will be in touch to discuss next steps.