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Trainer & Documentation Specialist - US


New York City, US - Remote (Any Location) - Full Time



What you will love about Dalet and why you should be working here;

Dalet is a media solutions and service provider that places technological innovation and human collaboration at the heart of everything we do, creating powerful tools and products that help our customers tell better stories. With over three decades of innovation, our software solutions enable greater control, enhanced visibility and increased productivity for content professionals and storytellers around the globe. Leading organisations such as Fox Networks Group, ABC, NBC, Warner Media, MediaCorp, and the BBC trust Dalet to support their daily content operations. We are here to facilitate and simplify the creation, management and distribution of great content. We passionately believe in making our customers’ lives easier.

Top Reasons to Join Us?

  • Shape the future of Media
  • Benefit from great career opportunities around the world
  • Make the most of a truly collaborative environment with supportive leadership
  • Collaborate with talented and passionate “Daletians”
  • Enjoy a fun working environment

As a trainer, you will develop and maintain knowledge resources within a great documentation team, and conduct internal and customer trainings.

What you’ll be doing

  • Build awareness of the latest features, technologies, and processes and incorporate those into our trainings.
  • Deliver training in-person or virtually with minimal supervision leveraging a variety of delivery methods.
  • Create a friendly, environment and encourage learners to ask questions; monitor the progress of learners.
  • Document new features and media workflows.
  • Provide course content feedback to broader Knowledge Management Team to ensure consistency across our curriculum portfolio.

What you’ll need to be successful

  • 5+ years of relevant experience.
  • Excellent English spoken and written communication skills and experience working with content in multiple mediums. Spanish is a plus.
  • Ability to collaborate with various departments, product management, engineering and present accurate and up to date information.
  • Comfortable working in an international environment, handling complex systems and customer facing relationship.
  • Experience SaaS and cloud required
  • Experience in the Broadcast / Media workflow industry (Ingest, Media processing, Scheduling, MAM, Playout etc) required
  • Ability to travel to customer sites

Dalet values diversity and inclusion in our workplace and encourages applications from people of all backgrounds, cultures, abilities, and identities. We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We have a strict PSL in place. We only accept applications from agencies that have been invited to work on the role. Candidates’ resumes submitted directly to managers or HR will be considered unsolicited and no fee will be payable.