Join Our Team

Join our creative team at Red Bee  in the role of Service Delivery Coordinator! The coordinator will undertake a range of tasks working closely with the Service Delivery Lead to support all client services across traditional audio description, file, live and automated captioning requirements both on-the-day and into the future.The coordinator will liaise with clients, production companies and external suppliers to source materials. When required, importing future TV schedules into internal workflow tools and will check work lists to ensure accuracy. The coordinator will also check amendments and update systems with new information in advance of TX, checking that resources are assigned to meet delivery deadlines. 

What you will do:

• Clients - Awareness of the contract deliverables for each client, contributing to ensuring that all SLAs are met; Point of contact for client production teams with responsibility for schedules, production scripts and media; Ensure client satisfaction through prompt and courteous responses
• Operational Excellence - Actively support the Service Delivery Lead who is managing service delivery on the day; Identify ongoing resource requirements
• Key Interfaces - This role will work in full partnership with the Service Delivery Group and captioners in all locations. Be in regular contact with counterparts within the global team as well as with a range of external clients and suppliers

Other duties include reporting for both internally and externally.

What will you do:

     • Ensure all schedules are ready for Playout and that they conform with OFCOM and client guidelines 
     • Ensure detailed checking is carried out such that all media/material is correct and consistent, in line with RBM and client requirements 
     • Spot check media/material and monitor channels & streams in order to ensure the output is accurate and planned schedules are delivered as intended. 
     • Operate computerized single and multi-channel Playout equipment according to agreed procedures 
     • Be aware of and able to deploy Disaster Recovery plans where necessary and be prepared to make changes at the last minute, as required 
     • Ensure that standby material is at hand for matters of emergency or equipment failure 
     • Always be aware of current affairs and their impact upon media/material, schedules and against OFCOM or other editorial guidelines and to suggest changes as per client guidelines 
     • Ensure that communication with RBM managers and clients regarding incidents, late changes or alterations is timely and effective 
     • Be a point of contact for late commercial, promotion, interstitial and programme schedule changes 
     • Be up to date with RBM clients’ service offerings and strive to ensure all standards are adhered to 
     • Continually work to identify ways in which the service to RBM clients and their customers could be improved and mitigate 
     • Fully log details of any incidents on the appropriate systems and escalate to the Incident Manager as required 
     • React and use agreed processes to address any incident affecting TX, in the shortest possible time, thus ensuring minimal outage duration 

Our Live Services are staffed 24 hours a day, 7 days per week. Staff work carefully planned, European Working Time Directive compliant rota patterns to cover this. Rotas vary from one area to another dependent upon operational needs. All areas include night working. 

The skills you will bring: 

Why join Red Bee?

At Red Bee , you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Red Bee, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Red Bee team. Red Bee is proud to be an Equal Opportunity Employer. 

Primary country and city: Australia (AU) || Sydney

Req ID: 775665